Pinellas Tax Collector Adds New Online Service
PINELLAS COUNTY, FL – Pinellas County Tax Collector Charles W. Thomas proudly announces the addition of a new online service, bringing another level of convenience to residents.
Now, customers who’ve recently purchased a vehicle – both out of state and through local private sales – can complete the title and registration process through mail by initiating the transaction on the Tax Collector’s website, taxcollect.com.
Data showed the need for this service was causing an increased number of phone calls and therefore, increasing customer hold times. In an effort to reduce call volume and call times, an internal team took a deeper look into the existing process and found an innovative solution to a common issue. The team helped develop the new web intake form for customers to use independently to generate their request.
Previously, customers had to call the office to request a “Send Out Packet” to process title work through the mail. This new online form enables customers to receive the same great service without having to call or visit an office.
“We are a data-driven organization and the numbers were telling us a compelling story. After identifying the issue, we went to work on a solution,” said Thomas. “I’m pleased to be able to offer this convenient online service to our customers – no more holding and a visit to our office is not required. Customers can start the process from anywhere as long as they can access our website.”
The new online form can be found at taxcollect.com/intake-form/. Be sure to follow the agency on Facebook, Instagram, and Twitter (@PinellasTC) for further details and frequent updates. Customers can call the office at 727-464-7777 Monday, Tuesday, Thursday, and Friday from 8 a.m. – 4:30 p.m. or Wednesday from 8:30 a.m. – 4:30 p.m.
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ABOUT THE PINELLAS COUNTY TAX COLLECTOR’S OFFICE: The Pinellas County Tax Collector’s Office is a constitutionally elected office. Responsibilities include collecting and distributing state and local taxes and providing driver license and motor vehicle registration services to Pinellas County residents. For more information, visit taxcollect.com.